Need help deciding if a color or size is the right one for you or the person for whom you are purchasing a gift? Want to know product care instructions? Looking to find out if a currently out-of-stock item will become available again? Just give us a call between the hours of 8 a.m. and 9 p.m. and we’ll be happy to assist you.
Perfect Timing Alpacas sells and ships alpaca products only within the U.S.
Orders are processed within three (3) business days and normally within one (1) or two (2) business days for all items in stock. You will be notified of any backorders or out of stock products.
Please be advised when there is inclement weather occurring anywhere in the US (such as during winter snowstorms), shipping could be delayed due to our inability to drive packages to the UPS store or US Post Office. Also, UPS and USPS are often unable to make deliveries in a timely manner during periods of inclement weather, which could also cause a short delay.
If you require specific shipping service, please call us between the hours of 8 a.m. and 9 p.m. before placing your order. We are happy to accommodate all special requests when possible.
Perfect Timing Alpacas makes an effort to be an environmentally friendly farm. Your products may be shipped using recycled boxes in an effort to reduce environmental impact and keep shipping prices as reasonable as possible.
We are currently shipping products via USPS and UPS. After you fill your shopping cart, you will be provided one or more shipping options from which to choose.
NOTE: Our last USPS and UPS product shipments in 2016 will be on December 21. Our online store will resume business on January 3, 2017. We recommend choosing US Post Office Priority Mail up until December 21 in order to receive the package by December 24.
We want you to be completely happy with each and every purchase so that you will shop with us again in the future. If you are not satisfied with your purchase, please mail it back to us with a note letting us know if you would like a return or an exchange. Returns are accepted for items that are not as described or are non-functional upon arrival. Any return must be in new, unworn, unwashed, undamaged, and in the same condition as it was received and accompanied with its original tags and invoice. Return shipping charges will not be reimbursed and buyer takes full responsibility. Please make your return within 14 days of purchase. At Christmas time, we will allow for a 45-day return period.
We will send you a confirmation email upon receipt of the item. Insuring your exchange/return is suggested.
Please be sure to include your full name, mailing address, email address and telephone number, and the reason for your return.
All sale and clearance items are final and cannot be returned.